Service
Managed IT Services
Focus on your business while we keep your technology running. Our managed services give you an expert IT department—without the overhead.
Overview
How we help
EdgeTech IT becomes your outsourced IT team or extends your in-house staff. We proactively monitor and maintain your servers, networks, endpoints and cloud services, fixing issues before they affect your people.
Clear SLAs, transparent reporting and a dedicated account manager mean you always know what is happening and what it costs.
Capabilities
Our managed it services offerings
24/7 Monitoring & Management
Round-the-clock monitoring, patching and maintenance of servers, networks and cloud resources.
Help Desk & End-User Support
Responsive remote and onsite support for employees via phone, email, chat and portal.
Microsoft 365 & Workplace
Microsoft 365 and Google Workspace administration, Intune device management and collaboration tools.
Network & Infrastructure
Design, deployment and management of LAN/WAN, Wi-Fi, firewalls and SD-WAN.
Backup & Disaster Recovery
Automated backups, tested recovery plans and business continuity for ransomware resilience.
IT Asset & Vendor Management
Hardware lifecycle, licensing, procurement and vendor coordination on your behalf.
Technology
Platforms & tools we work with
- Microsoft 365
- Intune
- ServiceNow
- ConnectWise
- Cisco Meraki
- Veeam
- Fortinet
- VMware
FAQ
Managed IT Services: frequently asked questions
How is managed IT priced?
Typically a flat monthly fee per user or per device, based on the services you choose. No surprise invoices for covered work.
What are your response times?
Our SLAs define response times by priority—critical issues are acknowledged within minutes, around the clock.
Can you work alongside our internal IT staff?
Yes. Co-managed IT is common: we take on monitoring, after-hours support or specific domains while your team focuses on strategic work.
Related
Services that work well together
ERP, CRM & Enterprise Apps
Implement and optimize Salesforce, SAP, Oracle, Microsoft Dynamics, ServiceNow and Workday.
Learn moreIT Staffing & Staff Augmentation
Pre-vetted IT professionals on C2C contracts, delivered fast.
Learn moreQuality Assurance & Testing
Manual, automated, performance and security testing that catches defects before customers do.
Learn moreReady to move your business to the edge?
Book a free 30-minute consultation with a senior consultant. No obligation—just practical advice for your next step.